Our Policy

Gelous Spa Mission Statement:
Helping you be the best version of yourself, inside and out!

We do not consider ourselves to be in the beauty industry.
We believe that we are in the “Confidence Industry”.
If you feel good, your beauty will resonate from inside out.
If you aren’t feeling good, that’s why we are here 🙂

Online Booking Confirmation
If you do not receive a confirmation email, we may not have received your booking so please ensure you complete this step and receive a confirmation email from the automated system!

Service Reservations:
Spa appointment times can sometimes book up weeks in advance, so we encourage clients to reserve service times early to ensure future booking times are available.  With our online booking system, its never been easier to book your spa service.

We love kids, but….:
To maintain a relaxing and safe treatment at Gelous Spa we recommend leaving your little ones at home so you can enjoy your experience without worrying about them being in the room with you.  You are welcome to bring your children with you, but your treatment may need to be modified because of interruptions.

Cancellation Policy:
Your courtesy is appreciated.

If you are unable to honour your reservation for any reason, please log into your online account where you booked your appointment to cancel your booking or call us at 403-617-2512 and leave a message if nobody answers your call.

Our therapists are only paid when they deliver your service and we often turn away other clients to hold your reservation.  Please cancel your appointment if you can’t make it.  No shows will not be rebooked.

If a service professional is unavailable for your service due to illness or unforeseen circumstances, we will contact you as soon as possible using the contact information you provided us upon booking your appointment, so please use email addresses that you check frequently and provide cell numbers, not home or work numbers if possible.

Late Policy:
Please arrive on time. If you are running late we will need to modify your service in order to stay on our daily schedule. Please also be advised that Google Maps, Apple Maps & GPS Systems may NOT WORK, as outlined in your confirmation email when you booked. If you are lost and only have Google Maps, Apple Maps or GPS, try and search for “Auburn Bay Avenue SE” only, no house number

If you have any other concerns with a service, we advise you to be open and communicate with your Therapist at the time of treatment. If you have a concern after your service, please call or email us with the concern. If we don’t know, we can’t try and find a solution. We are here for you and always strive to make you happy as we strive to be the best home based spa in Calgary!

Power Outages
In the event of a power outage in our spa located in the South East Calgary Community of Auburn Bay, appointments may be cancelled and rescheduled on very short notice as neighborhood power outages are not in our control. If there is a power outage during your esthetic spa service that requires power, we will wait as long as you would like until power returns. If you are unable to stay to complete your service, you will be able to come back at the next available time that present day to complete your esthetic service. If there is a power outage during your massage treatment, the treatment will continue while the power is not available as long as the safety of our clients is met. Our experience with power outages are that they usually only last less than 15 minutes. No refunds are issued during power outages.

Privacy of Content and Personal Information
We, at Gelous Spa take privacy very seriously. All personal client information is held in high regard and is protected by our safe and secure online booking system.

Online Booking Confirmation
Again, if you do not receive a confirmation email, we may not have received your booking so please ensure you complete this step and receive a confirmation email from the automated system!

All original website content of Gelous Spa remains property of Gelous Spa.